Plans & billing FAQ

What plans do you offer?

Just one. There are no tiers and no feature gating — every account gets the entire product, including Verified Backups.

• First 3 instances — free forever. No credit card, no trial clock.
• Every instance beyond 3 — a flat $5 per instance per month, everything included.
• Annual prepay — 2 months free ($50 per instance per year).

Current pricing on sikurd.com/pricing.

How does billing work?

We use Stripe. You're billed only on instances beyond your free 3 — the subscription quantity simply tracks your connected instance count. Monthly or annual billing; annual is 2 months free. Cards are billed automatically and you get a Stripe invoice by email after each charge.

When do I start paying?

When you connect a 4th instance. The dashboard walks you through Stripe Checkout at that point — adding instances after that prorates automatically for the current cycle.

How do I lower my bill?

Disconnect instances. Removing instances rebases your bill at the next cycle (you keep what you paid for through the end of the period). Drop back to 3 or fewer instances and you're back to $0 automatically — no cancellation call needed.

Can I get a refund?

Within 7 days of a charge, yes — email help@sikurd.com. Beyond 7 days we generally don't refund, but reach out for special cases (we're reasonable people).

Where are my invoices?

Stripe Customer Portal. Settings → Billing → Open billing portal. Every past invoice is downloadable as PDF.

I'm an MSP — can I bill my customers through Sikurd?

Not today. Sikurd is your tool; you bill your customers separately. Distributor / wholesale arrangements are available for partners reselling Sikurd — email us.

Failed payments

Stripe retries 4 times over 21 days. After that the subscription flips to PAST_DUE and the UI shows a banner — click Update payment method to resolve.

VAT / tax

Stripe Tax handles VAT, GST, sales tax for the supported regions. Visible on the invoice.